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Hours: Monday - Thursday 8:00 AM- 4:00 PM & Fridays 8:00 AM - 3:00 PM
SHOWER DOOR TERMS & CONDITIONS
Installations and Repairs
Blueline Glass’ objective is to design and install your unit with a “tight as possible” installation. Due to circumstances out of our control, glass cannot conform to bellies, bows and uneven tile or poor workmanship performed by tile contractors. BLG will not be responsible for any structural integrity of the wall or any other mounting surface. BLG will not assume any responsibility for cracked surface material due to installation or removal of existing enclosures. All units require hole drilling in tile, marble, granite and in some cases notching of bull nose or decorative border tiles. Also, on occasion we need to drill into cast iron or fiberglass tubs to safely secure the unit. With glass tiles BLG may recommend drilling through grout lines only to secure enclosure. Glass tiles as well as porcelain and ceramic will on occasion crack while drilling. Blueline Glass will not be held responsible to repair or replace any tiles that break due to normal drilling. Any tile or surface damage that may result in the removal of an existing unit or upon an installation of a new unit is to be corrected by the purchaser at his/her expense. Shower bases/tubs with an incorrect pitch can cause water damage. Incorrect pitched sills may drain water onto the outside floor. A threshold or dam will be installed by BLG under any door where the curb is pitched wrong or off level towards the outside of the enclosure. If purchaser refuses this threshold upon the initial installation, BLG will charge a service fee at a minimum of $150.00 to go back and install one after the initial installation has occurred. Opening door outward can cause water to drain down onto the bathroom floor. Correctly built stalls following quality construction will eliminate most of the above problems. Although the doors and enclosures are manufactured to fit given sizes, there may be steam or water leakage, especially in a direct spray situation. The purchaser is to take into consideration the positioning and aim of the showerhead(s), water pressure, body sprays and any detachable shower sprayers. Please keep in mind a frameless shower is made to deflect water, not retain it. All glass will be centered on curb or tub, unless otherwise specified in writing by BLG or purchaser. Glass hinged doors swing in and out unless layout of opening dictates otherwise.
BLG will assume no liability due to unforeseen conditions such as drilling into pipes that are hidden behind walls where drilling is necessary. BLG requests that the contractor or homeowner notifies BLG prior to drilling if a pipe is in the area where a hole is needed. BLG will redesign and work around a pipe if notified prior to design and installation.
All drawings done by BLG are not to scale and sizes shown on estimate are not exact.
All of our shower doors and enclosures are custom made specifically for your opening(s) specifications and yours only. Once you sign off on the estimate and pay your deposit no alterations can be made since the sizes get sent directly to our fabricator to be custom made.
Units without a header may appear flimsy and can create movement or flex while opening and closing door. Notching of decorative protruding tiles or structures may be done by our installers and BLG will not be held responsible for any leaking, damage, breakage or flaws due to the process. BLG will not be responsible for any structural changes after final measurements have been taken. All additional manufacturing and material costs due to alterations will be charged to the purchaser. All defects in the glass and hardware such as scratches, chips, etc., must be acknowledged within 24 hours of installation and purchaser must email all photos of said defects to BLG. Small hair like scratches are common, as well as “dot like” spots embedded within the glass. You, the purchaser, acknowledge that these flaws may be visible at any time, especially when there is a window inside the shower or room.
If BLG must remove an existing enclosure, BLG will not be held liable for any damage to walls, tiles, furniture, or any other items in the bathroom while removing the enclosure. BLG will attempt to cover existing holes that were hidden behind the old existing framed enclosure. Due to conditions & configurations, as well as thickness differences from the larger framed metal enclosures to the thinner frameless glass enclosures, BLG will not be responsible or be expected to cover or fill these holes that were originally drilled to support the old unit. After removing existing framed enclosures, you may see discoloration or stains on tile, cultured marble, marble, granite, etc. which are common. BLG will not be responsible for removing any such stains after removal. BLG will dispose of the old enclosure at the purchaser’s request at the time of removal.
Glass is a man-made product. Every piece of glass contains various types of flaws or blemishes, which could be visible to the naked eye. Even the best glass available in the market may contain minor defects. The federal government mandates that no defects should be visible in the glass when it is viewed vertically or horizontally from a distance of 11 feet away under normal lighting conditions. All of our glass meets or exceeds these standards set forth by the federal government. The remaking of any glass due to normal blemishes will be based solely at the discretion of BLG and based on using industry standard tolerance levels. Warping of glass is common and may occur during the tempering process. This will remain within the accepted tempering association’s guidelines. Specifications are only available upon request from the purchaser.
The glass manufacturing industry and BLG have an accepted cutting tolerance level so all glass sizes can vary plus (+) or minus (-) up to 1/8”. If your glass is within these tolerance levels BLG will not be responsible for any remakes of new glass whatsoever. Vertical gaps on doors may vary from 1/16? to 3/8? depending on the configuration. All pivot or wall mounted doors will typically have a 3/8” to ½” gap on top and bottom. Vinyl seals are available free of charge only at time of purchase or installation. After time the vinyl seals may discolor or deteriorate. These seals are considered a Wear and Tear Item and will not be replaced by BLG unless paid for by the purchaser. If the purchaser wants BLG to deliver and install such seal (s), the purchaser will also be responsible to pay a minimum service fee of $150.00.
All glass has a greenish hue or tint due to the iron content in the glass. This greenish hue can vary due to the size and thickness of the glass. Low iron glass has a lesser greenish hue and can also vary due to the size and thickness of the glass. Shower enclosure glass is required to be tempered. Tempered logos may appear in any corner of the glass. If the purchaser does not want tempering logos, they must notify BLG in writing prior to the fabrication of the glass.
Warranties and Maintenance
All warranty claims are subject to inspection by BLG.
If any hardware fails or discolors within one year of the initial installation or receipt of goods, it will be replaced at no charge to the purchaser. If any hardware fails or discolors after a period of one year of the initial installation, there will be no charge for the hardware however the purchaser will pay a small service charge at a minimum of $150.00 depending on the length of time to repair and the location of the jobsite.
Hard coat finishes on hardware may vary from selections due to materials used. Hardware is made of brass and headers are made of steel and aluminum. Finishes may vary from time to time or have a different shade due to the use of different materials used per application. This is to be expected and not covered under warranty.
Never use an abrasive cleaner such as (Comet or similar) on our hardware. Many of the components are coated with clear lacquer that will be damaged if subjected to harsh, abrasive chemicals. Drying the hardware with a clean, soft towel on a daily basis is the best way to maintain it. If mineral deposits form on the hardware, mix a couple of drops of liquid soap into a cup of warm water. Clean the hardware using a soft nonabrasive cloth, rinse thoroughly with clean warm water and dry.
Due to the inherent nature of brass, BLG does not warranty any polished brass finishes.
If any hardware or glass becomes loose or needs adjustment within one year of the installation by BLG we will repair it at no charge to the purchaser. After one year the purchaser will agree to pay a minimum service charge of $150.00 depending on the length of time to repair and the location of the jobsite.
BLG warranties leaks on its installations around fixed glass panels only for a period of 90 days. If a leak occurs after a period of 90 days, the purchaser will be subject to a minimum service fee of $150.00.
BLG is not responsible for any mold growing on silicone caulk or tile. Mold can occur from unclean areas or stagnant water.
EnduroShield Coating (Optional)
Extensive testing has proven EnduroShield to last beyond 10 years, enabling a genuine 10-year limited warranty* on all new glass surfaces when professionally applied with EnduroShield professional.
EnduroShield is a revolutionary easy clean coating that creates an ultra-long lasting invisible shield on all glass surface. The coating is a clear liquid that is applied onto the surface and polished in, creating a permanent* non-stick barrier that is both water and oil repellent, and resistant to corrosion, etching and staining.
If you chose to add EnduroShield Coating to your order you will find a sticker on the glass at the time of installation that gives you instructions on how to register. You can click this link to be directed to their website. CLICK HERE
EnduroShield Care Instructions:
Note: These may damage the treatment and void any warranty
Abrasives including water spot removers, toothpaste, polishes, Norwex Cloths, rough, or gritty substances
Acids or Alkalis that you would not want in contact for your skin for an extended period of time
Cleaners that include Sodium hypochlorite (NaOCl), bleach, tilex or anything with sodium hydroxide should not be used on your shower glass.
Harsh or chemical cleaners. With correct maintenance, these are not required.
Acceptable cleaning products
While all that should be needed to keep the glass looking clean are a squeegee, good quality mild liquid soap, and white vinegar, occasionally we are asked to recommend specific products. Some major brand cleaners are listed below, but keep in mind they should not be necessary, and often have very limited benefits in removing either soap or mineral buildup.
It should be noted that with any cleaner used on the EnduroShield surface a thorough rinse with clean water should follow immediately. Although these cleaners can be used instead of the suggested maintenance, EnduroShield is designed to be an ‘easy clean coating’ which requires only vinegar and/or a mild detergent that does not contain harsh or toxic chemicals to maintain the surface effectively.
Wes recommend Oxo good grips, Ettore or Pulux branded squeegees due to the high quality rubber balde.